In the field of claims, Zurich’s aim is to provide the best customer services in China market by:
Once any loss occurs, you can contact your account manager or dial our 24x7 claims hotline (4006155156 /+86 (10) 8454 7799).
We will carry out a site survey within 24 hours of receiving your report.
You may appoint your loss adjuster without our prior consent at the time of negotiating the insurance contract.
We will pay the claim within 10 days of reaching a settlement agreement.
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